Settings
Chat
| Option | Information |
|---|---|
| Theme | This is the Frontend-Style of the Support-Chat. |
| Active | This will activate the Support-Chat. |
| Chat-Log Messages | This amount of messages will be loaded into the chat-log on initial load. |
| Page parameter | Remove URL-parameters for page-related answers. |
| Page hashtag | Remove URL-hashtag for page-related answers. |
| Fallback Search | Do a search as fallback, if no supporter is online and no answer was found. |
| Fallback Email | If the visitor wants to, he can get the answer via email. |
| Only logged users | Show Chat only to logged in visitors. |
| Crossdomain | Allows the Access to the Support-Chat from different Domains (eg for landing Pages). To add the Support-Chat to another Domain just copy the Stylesheet-Path and the Script-Path to the Website (jQuery required). |
Support
| Option | Information |
|---|---|
| Support-User | Add available (online) Support-User to chat. |
| Hide | Hide Chat for Support-User in frontend. |
| Popup | Show new Support-Messages in frontend. |
Spam
| Option | Information |
|---|---|
| Active | Activate Spam Check. |
| Text Length | Minimum Chars for a text. |
| Words | Activate Word Check. |
| Included Words | One of these words should be in the text (comma separated). |
| Excluded Words | All of these words should not be in the text (comma separated). |
| Excluded Strings | All of these strings should not be in the text (comma separated). |
Support-User
Add User
You can add Support-User by navigating to the “Users”-Page in your WordPress-Backend.
Here you can look for the User, which should become a Support-User. You will see a new Column named “weebot” in the “Users”-Page.
If you change the Value in the “weebot”-Column on the “Users”-Page to “Yes”, the User will become a Support-User.
If you change the Value back to “No”, the User will be removed as a Support User.
Chat
By default, the Support-Chat for incoming Messages will be active in the Frontend and Backend.
You can disable the Chat for the Frontend and/or Backend by changing the Settings of “weebot”.
If the Chat is disabled Support-Users can still respond to messages by navigating to the “Questions”-Page of the “weebot”-Plugin and clicking on “Create Answer” for the specific Question.
Language
If you use “weebot” for multiple Languages in the Frontend then you should set up a Support-User for each language by changing their Backend-Language.
The Backend just shows messages for the chosen Language.
We recommend this Plugin for changing the Language for specific Backend-Users: Admin Language per user
Answers
Keyword-based
| Option | Information |
|---|---|
| Keywords | The words, which should be in the question (space separated) |
| Minimum hit-count | Minimum hit-count of keywords that match with words of the question. |
| Minimum words | Minimum amount of words, which should be included in the question. |
| Maximum words | Maximum amount of words, which should be included in the question. |
| Type | The type of the response. |
| Action | The answer, question or filename. |
| Page | If the page you want to choose is not available, visit it once on the frontend, so it will be indexed. |
Types
| Gossip | This Type of Answer will not be remebered by “weebot”. So if the same Question, which was responded with Gossip, will be send again, you have to create a new Answer. |
|---|---|
| Answer | This Type is perfect for a simple Answer. An Answer will be remembered by “weebot”. |
| Question | If you need more Information to a previous message, than respond with Question. The Following User-Message in this Chat will have a Parent-Question. A Question will be remembered by “weebot”. |
| URL | If you want to Respond with a Weblink then you could use URL. URL as Respond will be remembered by “weebot” |
| File | If you want to create a server-side generated Answer than you can choose a File. The File should be located in “weebot” “/public/template/chat/answer/file” saved as a “.phtml”-File. You have access to global WordPress-Functions and to all Functions of “weebot-Public” and the Question and User is transfered to your File via the Variable “$parameter” |
Existing
Questions
Page-related
Parents
Fallbacks
More
User
Shortcode
Theme
The Theme of the Support-Chats (Frontend) can be changed in the Options-Page of “weebot”.
New Themes can be added in the Plugin-Directory “/public/template”.
For the Themes you can add parameter in the info.yml-File, like a parent-Theme (example Theme “dark”)
Code
Translation
By default you have an english- and german-Translation-File. You can simply add new languages by creating a new language-File in the “language”-Directory of “weebot”. We recommend to create new (or edit existing) Languages with the following Plugin: Loco Translate
Frontend
All Frontend-related Files can be found in the “public”-Directory of “weebot”. You will find more documentation in the Source-Code of each file.
Backend
All Backend-related Files can be found in the “admin”-Directory of “weebot”. You will find more documentation in the Source-Code of each file.